Skill Development for Supervisors - Winter 2020 - Resolving Conflicts and Difficult Situations
Date and Time
Tuesday Jan 28, 2020
9:00 AM - 1:15 PM PST
January 28, 2020
Doors open at 9:00am
Location
Chances Casino boardroom
22710 Lougheed Hwy
Maple Ridge, BC
Fees/Admission
$199 each or entire series of 4 for $625
Contact Information
Debbie Palmer T. 604-527-5029
Send Email
Description
Challenging situations are a fact of life in any workplace. These situations arise for a variety of reasons including our own or other people’s behaviours, conflicts of interest, personality clashes, errors and a variety of unexpected circumstances. If managed well, they can have a powerful and positive effect. But if managed poorly, or ignored, they can be disastrous for business as conflicts negatively affect staff morale, efficiency and commitment. In this highly interactive workshop geared specifically for Supervisors, participants will not only learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect, they will also participate in active role-playing to hone their skills.
